A SHOPPER has questioned if they will renew their membership at Costco after allegedly having a bad self-checkout experience.

Along with nearly all major retailers in 2023, Costco has been implementing self-checkout kiosks in its warehouse stores across the United States.

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In September 2019, at least 100 of the retailer's locations were equipped with self-checkouts, and Costco had plans at the time to increase that number to 250, KABC reported.

Although there are more self-checkouts at Costco locations today, the retailer still says on its website that customers may not find them at all stores.

"We have implemented the use of self-service lanes at select locations and may expand to more warehouses in the future," the retail giant wrote on its website.

Although one customer may be happy that this is the case, as they recently took to Reddit to note a supposed negative experience at Costco's self-checkout stations.

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They even went as far as to claim that they might not renew their membership with the company because of it.

"Today I went in and had about seven items, several being larger items. I used the hand scanner and got down to my last two items (steaks) and a lady approached me saying I need to use the actual table scanner for my steaks," the shopper wrote in a thread from June 19.

"I told her I only have 2 items left and I scanned one of the packages and she yanked the hand scanner out of my hand and told me I had to use to table scanner."

The Redditor was notably upset by the alleged altercation, titling their Costco thread: "Self-checkout has become awful."

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They continued to claim that the employee who supposedly yanked the scanner out of their hand then immediately walked away as well, refraining from having any conversation about the self-checkout process.

"I used the table scanner for my last item and I made my exit," they noted.

The shopper explained that they had been a member at Costco for five years, and the alleged negative self-checkout scenario made them re-think the renewal they'd typically make.

"Gotta say I'm on the fence for renewing my membership after five years with Costco."

The U.S. Sun has contacted Costco for an official comment on the complaint made by the Redditor.

Either way, they aren't the only shopper who has noted grievances with the self-checkout stations at the warehouse stores, per Best Life.

Over 1,600 comments were left in the thread, with one noting that they were allegedly shouted at by employees.

"I've had a super similar experience. I don't have the full context of what is happening behind the scenes with my once beloved Costco, but more and more I genuinely hate going in there," they said.

"They literally shouted at me in the checkout line for the same scenario."

Another Redditor who claimed to be a Costco employee also noted that the handheld scanners were for employee use only in response to both shoppers' alleged situations.

"At the Costco I work at we hide the hand scanners behind the screen," the employee noted.

"They are supposed to be for employees only to use."

Even so, they still voiced disapproval over their employer's self-checkout methods.

"Having said that, our self-checkout process is awful," they added.

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For more Costco content, check out The U.S. Sun's coverage of why the retailer made a recent change to keep up with Walmart and Sam's Club.

The U.S. Sun also has the story on the real reason Costco checks customers' receipts.

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