Aldi customers slam self-checkout for large orders as supermarket says they know it's not 'everyone's favorite method'
SHOPPERS have voiced their frustrations with one of Aldi's latest store updates — self-checkout.
It is no secret that self-checkout is becoming more common at grocery stores.
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But that doesn't mean customers are accepting of the change.
Many have been fuming over the update at Aldi, saying one of the reasons they enjoyed shopping there was the speedy checkout lanes.
Customers have taken to X, formerly known as Twitter, to let the store know they are not happy with the changes.
"AldiUSA, so disappointed to see your Anderson, SC store is only offering self-checkout now," wrote one disgruntled shopper.
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"When I grocery shop I'm generally buying $200-$400 worth of groceries at a time. I will not be doing self-checkout with that large of an order. Guess I'm going to Inlges."
Aldi was quick to respond and suggest another option.
"We totally understand that self-checkout isn't everyone's favorite checkout method, which is why our cashiers should still be around to check out if you prefer!" the store wrote.
Complaints about the machines have been going on since they first started popping up in March.
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"This is going to be a nightmare. One thing I loved was the absolute speed in which they checked people through the lines," complained another shopper.
A customer expressed worry about dealing with longer lines from the machines rather than typical check-out lanes because of how fast employees usually scan items.
"My local ALDI going to self-scan checkout might finally be my dystopian tipping point," they said.
"Their checkout was so fast that it felt like a race for me to swipe my card before the person could scan all 30 items....and I often lost that race!"
DON'T DO IT YOURSELF
A report by the Aldi Reviewer claimed Aldi might be intending to have more self-checkout registers than employee-run lanes.
When visiting a few stores, the team found some locations had employees nearby to help with any issues on the machines, but others didn't.
They also found the machines were a bit pushy, prompting shoppers to continue scanning their items if they go a few seconds between scans.
On X, a fan commented that the machine "never shuts up" while going through the checkout process.
"It doesn’t poke you with a cattle prod or anything, but clearly the store wants to keep the speed going in the self-checkout just like it does in regular checkout," read the team's report.
"f you’re already someone who doesn’t like self-checkout, this probably won’t win you over, although if you’re standing behind someone who is on the slow side, you might appreciate the nudge."
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Aldi shoppers had to deal with a bit more disappointment upon hearing a classic soup had been discontinued.
It's not all bad news though, as fans have been praising a pool accessory from the store.
